Refunds Policy
Trade
All trade orders which have been incorrectly placed and delivered to you will subject to a minimum £5 or 20% handling charge, whichever is greater. The goods are to be returned to our suppliers in "as new" condition at your cost. Please contact us for return address details. All damaged or non-functional items will be collected and replaced on a next day basis subject to availability.
Retail
All Retail orders which have been incorrectly placed and delivered to you can be returned to our Southampton warehouse for a full refund, excluding any express delivery charges, in accordance with the Distant Selling Rules. The goods are to be returned in "as new" condition at your cost. Please contact us for return address details. All damaged or non-functional items will be collected and replaced on a next day basis subject to availability.
Refunds for returned items are made within 7 working days and after verification from the respective suppliers that the good have been received and are in the stated condition. All refunds up to the total value of the original order (excluding initial delivery charge) can only be made to customers credit / debit card or PayPal account used for the original order.